How do we help CIOs make more informed decisions? How can we help them align with business goals and monitor performance?
This was an exploratory side project with a small team outside of my regular product team responsibilities. I partnered with another product designer in a collaborative design process, working alongside a product manager and director over the span of a couple months. I was brought in to the team after research was done so my primary focus was understanding the needs of the use case and designing the dashboard through close collaboration with my design partner.
Problem Space
CIOs need visibility and insights into their daily operations in order to make informed decisions, achieve desired business outcomes and properly govern data and application processes.
Types of questions we wanted this dashboard to answer:
Who is accessing my data, from where and how many times?
Who recently downloaded sensitive data or ran reports an unusually high number of times?
What is Workday doing for Data Privacy and Security?
What are industry best practices and where do we stand?
Exploring Solutions and Ideating
Identifying knowns and unknowns after initial research
Wireframes of different dashboard concepts
For data privacy and security our metrics needed to:
Identify sensitive data used in Workday applications
Show controls and thresholds defined for data access and usage
For business process the metrics needed to show:
Types of processes identified (manual or automated)e
Process inventory and management, including execution status
Controls defined and actively monitored to ensure accuracy and completeness
One of the key elements on the dashboard was a card that gives a score based on drivers (the factors contributing to the score), shows the score over time and compares it to a benchmark score. These cards would be applied to different categories in either data privacy and security or business process.
Wireframes of different dashboard concepts
From there, a user could drill down into the card and see the score rationale and drivers
What Happened?
While the project received positive feedback, other high-priority projects emerged and we had to put this project on hold.